Frequently Asked Questions and General Info!
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Online Ordering
Overstock = Perfect packaging, no flaws, can be factory sealed.
Open Box = Not Sealed, like new with all accessories included
Gently Used/Missing pieces = open box with product flaws, may have been tried once, may have light scratches. These items are FINAL SALE.
Please ensure when checking out to have correct spelling in email addresses as this is the only way to contact you. If you don't receive a confirmation email right after your order is placed, check spam folders then contact us as soon as possible!
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Order Pickup
We're open for online order pickup Monday-Friday 9:00am-4:00pm.
Our pick up address is:
2111 Broadway St NE · Minneapolis, Mn 55413
All orders require a signature at pickup
ORDERS NOT PICKED UP WITHIN 14
BUSINESS DAYS WILL BE CANCELED AND CHARGED A 15% RESTOCK FEE. -
Returns
Online items can be returned at pickup location within 30 days of pickup, unused, with original packaging and original receipt. Some items may be listed "As Is" or final sale (damaged packaging items are final sale) and will be exempt from returns. All items on sale for 50% or more off our marked prices are FINAL SALE - NO RETURNS
PAPER RECEIPT GIVEN AT PICKUP MUST BE PRESENT IN ORDER TO PROCESS RETURNS -
NO EXCEPTIONS WILL BE MADE
The following items are FINAL SALE - NO RETURNS - NO EXCEPTIONS:Items listed "As Is", Bulk Items / Pallets, On Sale for 50% or more, Thrifty 70, Clearance, CDs, Swimwear, Health and Beauty Aids, Food, and Pet Food.
Flash sales are applicable for items in the specific category only for the time the sale is active. Sale prices will not be applied to previously purchased items due to our inventory changing daily. Items will not be able to be repurchased under sale if returned.
Other
We ask that customers avoid purchasing items with the intent to return often or before picking up. We often have very limited stock and would like all customers to have as equal of an opportunity as possible.
Bulk purchases for resale are frowned upon. If customer purchases large amounts of product AND request a large amount of returns, we reserve the right to refuse future online sales. Our employees are working hard to keep the online store full for all customers to have the opportunity to take advantage of awesome deals, and heavy amounts of returns defeats the entire purpose of our mission.